We know freight forwarding and exporting and importing can be challenging and complex.

Below we have listed a few of the common areas that are brought up so please have a look and if you still require further details, then get in touch and we will answer your queries

The difference between actual weight and volumetric weight.

We understand the Volumetric weight can be a confusing issue to grasp at times. We want to break it down for you to make it as clear as possible

The cost of transporting a shipment is charged by either the Actual Weight or Volumetric Weight

What is Actual weight?

Actual weight also known as Dead weight, is exactly what it means; the weight of the package.

When we have received your items, our Warehouse team will work out the weight of all the items individually, as well as a combined weight which may include pallets, depending on the size of your shipment. The palletised items will be weighed as one piece

Please note, the actual weights can vary from the weight your supplier provides as some weights are calculated in gross as well as many suppliers only providing the weight of the items without any packaging, rather than the items within the packaging and boxes etc.

What is Volumetric weight?

Volumetric weight is all to do with the amount of space an object occupies on an aircraft.

The volumetric weight of a shipment is a calculation that reflects the density of a package. A less dense item will usually occupy more volume in comparison to its actual weight.

We calculate Volumetric weight for each items individually as well as combined or if we receive them on a pallet, we will measure the pallet to ascertain its volume as well as weight.

What next?

Once the Dead weight and Volumetric weight has been calculated, the two values are then compared to establish which is greater, the higher weight of the two is then used to calculate the shipment cost, also known as CHARGEABLE WEIGHT

Export Documentation

Customs documentation can be a confusing and baffling process with the number of customs documentation in international trade these days

We will help you with all your Export and VAT documentation for your consignments providing we have the relevant invoices and documentation with us before we dispatch the goods. With our in-house specialist software we can generate the paperwork for you instantly to avoid any delays. We can also generate Bill of Lading paperwork for all your Sea Freight shipments

Export declarations are usually required by the UK Customs to be made for all goods departing the UK on a SAD (single administrative document) through the National Export System (NES). We have an in-house system which allows us to make online declarations enabling us to avoid any delays in getting your consignments dispatched

If you would like to discuss Customs documentation in more details or have any questions that affect your business and ant to find out how Rowsy can help, then send us an email to info@rowsy.com or call us on +44(0)208 890 8800


The National Agency for Food and Drug Administration and Control (NAFDAC) is a Nigeriangovernment agency under the Federal Ministry of Health, that is responsible for regulating and controlling the manufacture, importation, exportation, advertisement, distribution, sale and use of food, drugs, cosmetics, medical devices, chemicals and packaged water

NAFDAC can be challenging but we have specialist personnel that can help us to speed up the process.Charges vary from item to item and also dependent on the quantities.

If you are sending any consumable items and you think they might be NAFDAC chargeable, then please give us a call on +44(0)20 8890 8800to further discuss the NAFDAC implications and charges, or you can email us at info@rowsy.com

Hazardous items

Rowsy has specially trained staff to deal with all hazardous and dangerous goods to ensure safe handling and safe transit with the relevant documentation to guarantee all correct procedures are followed to ensure on-time delivery

Over the years transport of Dangerous and Hazardous goods has led to much confusion and difficulty with ever changing regulations. We ensure all our staff are trained with up-to-date methods to ensure goods are held safely and securely in transit by using the best available resources and networks, whether your consignment is by Road, Air or Sea

If you need further details or have any questions, then please give us a call on +44(0)20 8890 8800, or you can email us at info@rowsy.com

Common Hazardous items:
  • Body sprays/deodorants
  • Perfumes
  • Bleaching products
  • Lighters
  • Matches
  • Paint
  • Nail Polish Removers


Packaging the Dangerous & Hazardous correctly is a crucial part and we give it our utmost care and attention. We provide a full packing service using UN approved and certified boxes and labels, as well as using UN approved fiberboard (4G) boxes as well as the necessary absorbent materials.

We are also able to provide packing services for shipments requiring dry ice to ensure goods remain frozen during transit for any temperature-sensitive items.


A crucial part of transporting Hazardous goods is correct documentation. We make documentation our priorityto ensure there are no delays in the transit and clearance

If you wish to provide your own documentation, then Rowsy will offer a complimentary document check service to ensure there are no errors which may cause the consignment to be rejected or delayed by the airlines

(We may request an MSDS (Material Safety Data Sheet) from your supplier to verify the safety and risk of your shipment, so please request that and we will do the rest)

If you need further details or have any questions on all our packaging services, then please give us a call on +44(0)20 8890 8800, or you can email us at info@rowsy.com

Perishable items

Your business might be in need of specific handling requirements when it comes to temperature sensitive cargo such as Dairy products or Pharmaceutical products and Medical samples. Here at Rowsy, we ensure your items are packaged correctly and delivered to you as intended giving the utmost care

Our global access to major airports allows us to understand and effectively manage the impact of climatic variations to ensure delivery

If you unsure how you can transport any perishable or time-sensitive shipments then give us a call on +44(0)20 8890 8800or email us at info@rowsy.comto discuss in further details

Fragile & High Value items

Fragile items are usually highly valuable, which is why you need a transit partner that will take the upmost care of your items to ensure safety and security from start to finish

It pays to look for a dedicated company and Rowsy is just that.

Our team of specialist with a wealth of experience will ensure the items are carried and delivered safely to you in perfect condition whether it is glass or sculptures or chandeliers you are sending. We have it all covered

We understand each customer and each shipment will have a different need, which is why we can offer a bespoke service suited to meet your needs

Our team of experts will assess and inspect the current packaging to ensure it is safe and secure. We will provide a full packaging service to meet your needs

We will not dispatch your goods until we are satisfied they have been wrapped and prepared appropriately

If you want more details on our packaging services and how we handle High Value items, then give us a call on +44(0)20 8890 8800 or email us at info@rowsy.com to discuss in further details